Millennium Reviews

Stayed here recently as part of a coach trip. Lovely, clean hotel and staff who were all very helpful and cheerful and accommodating, especially as I am vegan. Thanks particularly to Chelsea and Elizabeth for their care and attention ? My only suggestion would be to provide evening entertainment, otherwise, first class!

Stayed at Gloucester Road due to heatwave. 1 night and asked for a quiet room in advance. First room had to be changed due to noise. 2nd room was having a midnight party and after me knocking on their door asking to tone the noise down, i was being shouted at by a night manager trying to make his way into my room declaring his right to do so. I was called a bully and the whole behaviour was hulimiating and totally distressing. After speaking with their GM i was even more dissapointed - dismissed my health issues as result of a stressful night, did not seem interested one bit and generally just...well...more humiliation. Complaints procedure was not presented to me, it is a different story depending on whom one speaks to. As i am recovering from the miscarriage and the surgery i was not allowed any stress whatsoever and the hotel completely failed to exercise a basic duty of care. I am disgusted by the treatment and very unwell following my stay. Arrogant, dishonest and lacking any courtesy. Words fail me.

Millennium Knightsbridge London
Very good location helpful front desk
For sure I will be back

The hotel has a great location. Staff were all friendly and willing to help. Bev at breakfast in the restaurant was so friendly and helpful - great asset. Phyllis on Reception also was very professional and friendly. Only disappointing aspect was the sauna and steam rooms were out of action.

Stayed at the Copthorne Hotel, Newcastle in May 2022. Good views of the Tyne, pleasant rooms and spacious lobby. Of particular note is the warmth and hospitality of the staff who i found to be cheery and positive without exception. A strong team throughout with special mention to the Food and Beverage Team Chelsea, Paul and Elizabeth -Hospitality legends! Keep up the good work.

Charge you for car park no WiFi
Used to be a nice hotel now a penny pinching dated disgrace avoid

I have been staying in the Newcastle Copthorne over the past year and found it to be good.

As long as the price is set at a reasonable rate I would recommend this hotel.

Rooms are good however bathrooms are poor and seriously require an upgrade. Very worn suites. Water pressure very strong so if you like a power shower you may like it here.

Rooms are nice and clean.

No room service which is a shame.

Good location and have car park.

Would recommend for either business or leisure although if you are wanting a plush bathroom, stay elsewhere

I've been stopping at the copthorne in dudley regular for a couple of years now although there has been a fair share of problems I'd like to bring praise to the staff. 2 in particular Trudy and Tom who both work in the bar area. fantastic people who can't do enough for you and no problem is too great. I just hope senior management will pass this review on to them so they know their efforts are not going unnoticed.

So I stayed in the copthorne hotel in Salford Manchester had some bad issus with my stay left a review and the response is poor in my eyes. Will show you for your selfs


Thank you for your feedback on your recent visit to Copthorne Manchester. I will be sharing your feedback with team as to improve our service and product. The letter on arrival explained about the room cleaning process and the reception desk is 24 hours to assist you plus provide additional supplies. We are sorry about the key issues you had, this can be impacted by your phone being placed by the key for periods of time and de-activating the magnetic strip.

We had a professional football team check in late due to them having a match locally the next day, we are sorry this impacted your stay. On our regular floor walks the night team never observed any fighting or arguments from them, and generally they were very well behaved as they were representing their club.

Thank you again for your feedback and hope to welcome you back soon.





Things were not even mention in my complain just because you did not here anything at the time you did your walks dose not mean it did not happen I was below it and it's ok to judge some by the way they look and till they see different shame lovey hotel 1st time as well

Stayed in the copthorne hotel in Cardiff , room 208 on 13th of jan 2022 By far the worst unclean hotel I have ever stayed in is a really high covid risk .mould in bathroom under , dust on everything never see a cloth is months , cracks in wall and lots more thing , stay clear and save your money . Wish I could post photos on here you really would be shocked.

Booked into Millennium Hotel in George Square, Glasgow for one night which wasn’t cheap. Hoping for a view of the Square with Christmas lights we ended up with a view of Queen Street Station car park. Black mould and peeling artex on bathroom ceiling. Safe and bathroom radiator didn’t work and general rooms condition to a very poor standard.
Menu non existent as were communications with the staff. We went to Premier Inn just up the road for breakfast and wished we had stayed there instead. Could not wait to check out, a real disappointment indeed.

Very unclean room and a lack of action when highlighted emails to CEO and no response

We have just spent two nights at the Copthorne Tara Hotel, Kensington. I have never stayed at such a poor hotel. The room was tired and a bit like a 1* B&B. The food was appalling, can not even call it average. Despite being assured before arriving about parking there were no parking spaces. I paid £58 to leave my car on a verge by a wall opposite a delivery bay. No one seems to care or take any pride in this hotel. Breakfast was a joke, no plates, no cups, no glasses, no hot water, no pastries, no bread, no tables: the staff were few and far between. We cleared our own table to sit down to a very poor breakfast. I wouldn’t pay £25 a night to return to this hotel let alone full price.

My company booked me a Superior double room, and my room was 1424 in the Millennium hotel. The room was a great size and a good and clean as was the bathroom. I just felt like the room was a bit drab and dated and didn't look like a 4-star hotel. The bed was very comfortable and the bedding was very nice a clean. The towels in the bathroom were very fresh and fluffy so no complaints there. The sockets in the wall have every point you'll need to charge your tech equipment, but I really think a USB point beside the bed is needed to charge your phone through the night and use it as an alarm. Now the not-so-good. they advertise as having complimentary wifi, yes it's free but it's only 5MB, you'll use that up booting up your laptop. Trying to get food at the hotel was a real problem for me. I arrived back at the hotel on a Friday evening around 18:00 and showered and went for food around 18:45. I went into the hotel and up to the bar and asked if I could get food, but was told the restaurant is closed and I would need to go down to the place outside, called Frankie's. I got into Frankie's and was given a menu, but unfortunately, the only food available was pizza fish and chips, and a burger, now I'm not a good snob but I would expect a better choice if they are connected to the hotel especially as the hotel restaurant is closed. Saturday night after work, around 17:10 I went straight to Frankie's without even showering to see if I was early enough to get food. I was told by a staff member that they had stopped serving food, but to try the hotel bar. Off I go to the hotel bar, hello can I order food I asked the barman? Sorry sir we don't have stopped serving now, I said but it says you are serving till 21:00, and as a hotel guest I think I'm entitled to get some food. He goes away and comes back a few minutes later and says I can have beef lasagna and that was fine. 15 minutes later this sorry excuse for a lasagna was pleased in front of me looking flat and we'll flat, nothing else except this small lasagna, no salad, chips, nothing. So this was my experience of the Copthorne Millennium hotel. I hope you have a better one, but I won't be recommending the hotel to my company as a place to stay.

Brilliant service last night with free room upgrade. Thanks